Consumer/REALTOR® Dispute Resolution
REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership, or participates in a REALTOR® association-owned/operated MLS. You may search for a member’s local affiliation here.
So which course of action is right for you and the dispute itself?
There are four programs in place to aid in dispute resolution:
- Ombudsman Program
- Ethics Citation Program
VIDEO: Diane Disbrow, a REALTOR® and Trainer, highlights the differences between arbitration and mediation as means for resolving disputes between Real Estate Professionals.
Please note that the Association staff is unable to assist you in determining which Article(s) might have been violated. Please refer to the copy of the Code of Ethics.